Case Study: Uniting reduces admin burden and improves care with Infoxchange

Uniting saves up to 2 hours daily with Infoxchange's responsible AI Buddy

Uniting NSW.ACT, a major community and aged care provider, faced a significant administrative burden. Their frontline staff were spending excessive time logging into multiple disconnected systems and managing information, which reduced the time available for direct client care. They partnered with Infoxchange to explore a technological solution to this challenge.

Infoxchange worked with Uniting to develop and implement "Buddy," an AI-powered digital assistant. The solution provided role-based system access, AI-assisted policy search, and AI transcription for progress notes. As a result, Uniting reported substantial time savings, including an average of 30 minutes daily for support workers and one to two hours for clinical teams, alongside improved documentation quality and compliance. Infoxchange's approach emphasized responsible AI, with a strong focus on data readiness, governance, and human oversight throughout the multi-year implementation.

Uniting