Case Study: The Deli Women and Children's Centre improves client support and reporting with Infoxchange

The Deli Women and Children's Centre cuts counselling wait times from 6-8 weeks to 1 week with Infoxchange

The Deli Women and Children's Centre, a charity supporting those impacted by domestic violence, faced challenges due to its reliance on a local server, paper client records, and limited data capture. These systems hindered their ability to manage client consultations, track progress, and demonstrate impact for fundraising. Infoxchange implemented a cloud-based Client Management System (CMS) and Microsoft 365 to address these issues.

The solution from Infoxchange streamlined internal processes, improved information collection, and secured confidential client data. The results included the ability to identify new client demographics and trends in abuse to inform future programs. Measurably, client triage time was drastically reduced from 6-8 weeks to within a week, and administrative work decreased, which tripled the capacity of their student placement program. Infoxchange's technology significantly increased the charity's overall capacity.

The Deli Women and Children's Centre