Case Study: SecondBite improves access to food relief with Ask Izzy from Infoxchange

SecondBite helps 200 charity partners connect people to food relief with Infoxchange

SecondBite, one of Australia's largest food rescue organizations, faced the challenge of efficiently connecting individuals in need with local food assistance services. People often traveled long distances to their office, and many help seekers had limited internet access, making it difficult to find up-to-date service information. Infoxchange's Ask Izzy platform was identified as a key resource to help overcome these barriers.

The solution implemented by Infoxchange was the use of Ask Izzy, a website that provides location-based service information. This allowed SecondBite's staff to instantly find and share details for nearby food providers, including crucial phone numbers for those without internet. The result was a dramatic increase in efficiency; a search that could have taken ages was completed in seconds, successfully connecting a help seeker with food relief within hours. Infoxchange's tool became an essential part of the charity's daily operations to direct people to aid.

SecondBite