Case Study: Queensland Police Service improves support referrals for vulnerable people with Infoxchange

Queensland Police Service completes referrals in 2 minutes with Infoxchange

The Queensland Police Service faced the challenge of handling a high volume of calls related to family violence and other social issues. They needed a cost-effective and sophisticated solution from Infoxchange to make real-time referrals from the field, connect to a wide range of support services, and process tens of thousands of referrals annually.

Infoxchange implemented a solution that allows over 11,500 officers to view a person's referral history and make real-time referrals via iPad to one of 380 services. The system uses smart questions to auto-route referrals based on need and location. As a result, officers can complete a referral in just two minutes, leading to over 46,000 issues being referred in the first seven months. This innovation by Infoxchange won the Queensland iAward for public sector innovation.

Queensland Police Service