Case Study: Queensland Council of Social Service improves social sector data use with Infoxchange

Queensland Council of Social Service boosts data-driven planning with Infoxchange's monthly search data

The Queensland Council of Social Service (QCOSS), the peak body for Queensland's social services sector, faced a challenge with a lack of access to quality and reliable data across its member organizations. This hindered the sector's ability to operate efficiently and advocate effectively. QCOSS partnered with Infoxchange to bridge this gap by leveraging Infoxchange's monthly service directory search data.

Infoxchange provided crucial data that QCOSS visualized using Microsoft Power BI to create dashboards and track local and statewide trends. This allowed community services to use up-to-date data to inform planning and understand community needs, such as tracking spikes in demand during COVID-19 lockdowns and floods. The partnership with Infoxchange strengthened the sector's data capacity, leading to improved skills for staff, a stronger evidence base for policy advocacy, and better collaboration across organizations.

Queensland Council of Social Service (qcoss)