Case Study: Kids Helpline improves client referrals and reporting with Infoxchange eReferrals

Kids Helpline streamlines referrals with Infoxchange’s 420,000-service directory

Kids Helpline, Australia's only free 24/7 counseling service for young people, faced a challenge with its outdated, manual process for referring clients to external support services. This system was difficult for counsellors to navigate and lacked integration with their case management system, making it hard to track referrals. Partnering with Infoxchange, Kids Helpline sought a modern solution to automate this critical function and improve efficiency for its staff.

Infoxchange implemented its eReferrals system, which integrated directly with Kids Helpline's client management platform. This provided counsellors with easy access to a comprehensive database of over 420,000 support services, saving time by eliminating manual data entry. The solution from Infoxchange enabled Kids Helpline to efficiently track and analyze referral data, resulting in a more individualized service for clients and the ability to identify trends to better allocate resources.

Kids Helpline