Case Study: Foodbank helps Australians find food more easily with Infoxchange's Ask Izzy Service Directory

Foodbank makes Find Food its most used page with Infoxchange

This case study features Foodbank, a not-for-profit organization facing a significant operational challenge. As public demand for food relief surged, especially during the COVID-19 pandemic, their manual referral process for connecting individuals to local food services became unsustainable. The high volume of phone inquiries was overwhelming their administration. Seeking a scalable solution, they turned to the vendor Infoxchange and its Service Directory, accessible through the Ask Izzy platform.

The solution implemented by Infoxchange involved integrating Foodbank's services into their comprehensive and shared Service Directory. This created a public 'Find Food' function, allowing people to locate assistance directly online. As a result, Foodbank's phone inquiries dropped drastically despite increased demand, freeing staff to focus on food distribution. The partnership, which includes sharing the database with other food relief agencies, made the 'Find Food' page the most used on Foodbank's website. Infoxchange provided a managed service, maintaining the data to ensure vulnerable Australians could more easily access essential support.

Foodbank