Case Study: Coopservice guarantees SAP & HR application performance and boosts employee productivity by 12% with Infovista's Ipanema

With Ipanema, Coopservice guarantees SAP & HR applications performance, improving employees productivity by 12%

Coopservice, a major Italian provider of integrated business services with 140 branch offices and one datacenter, faced recurring application performance problems as it rolled out SAP, moved its HR application to the cloud and deployed Microsoft Lync. These issues increased helpdesk tickets, slowed deployments and eroded productivity (an internal analysis showed ~10% daily productivity loss), while the IT team spent excessive time troubleshooting and sought to avoid costly bandwidth upgrades.

Infovista addressed these challenges by deploying its Ipanema solution to deliver end-to-end visibility, QoS/control and WAN optimization. As a result, application performance issues are now close to zero, SAP and cloud HR performance are guaranteed, employee productivity improved by 12%, IT time on non‑value tasks fell by 12.5%, Mean Time to Innocence dropped up to 80%, and network costs were cut (up to 50% on some links) while avoiding bandwidth upgrades.

Coopservice

Gianfranco Scocco

CIO