Case Study: Nature & Découvertes achieves 50% IT cost reduction and superior multichannel customer experience with Infovista

Nature & Decouvertes quickly moves in retail 2.0 improving shoppers’ experience, while reducing 50% of the IT costs

Nature & Découvertes, the 83‑store retailer focused on nature‑inspired products, needed to transform into a Retail 2.0 operation while supporting European expansion and cutting IT costs. The company faced performance and visibility challenges across multichannel services (Guest Wi‑Fi, Click & Collect, Store‑to‑Web), bandwidth‑heavy platforms like SAP HANA and Microsoft Office 365, and POS systems — and engaged Infovista, deploying Infovista’s Ipanema solution to gain centralized WAN governance and application control.

Infovista implemented Ipanema to enforce application SLAs and dynamically orchestrate hybrid network resources, prioritizing business‑critical apps and multichannel shopper experiences. The deployment cut application response times by 50%, raised customer satisfaction from 6/10 to 8.5/10, reduced network costs by 50% (Opex −10%, IRR six months), multiplied network traffic capacity 8× without adding bandwidth, and enabled rapid store rollouts across Europe.

Nature & Découvertes

Josselin Ollier

CIO