Case Study: Turning Point cuts troubleshooting from hours to minutes and boosts UC & cloud adoption with Infovista's AppsWork

Maximizing UC & Cloud Service Adoption while Reducing IT Troubleshooting from Hours to Minutes

Turning Point is a UK social enterprise delivering mental health, learning disability and substance misuse services across 250+ locations with 3,500 staff. Faced with a companywide IT transformation to deploy HD video and move to cloud services like Office 365, Turning Point needed to ensure UC and cloud adoption, guarantee business‑critical application performance against bandwidth‑hungry video, regain control of shadow IT, and cut incident resolution time — so they engaged Infovista’s solution, deploying AppsWork by Ipanema for visibility, control and WAN optimization.

Using Infovista’s AppsWork by Ipanema as a managed, pay‑as‑you‑grow service, Turning Point gained application visibility, traffic control and fast remediation. The vendor’s solution cut troubleshooting from hours to minutes, reduced customer onboarding from six weeks to one week, avoided extra spend by maximizing existing resources and delivered network cost savings equivalent to about 100 GB of bandwidth per week, enabling reliable UC/cloud rollouts and faster, more efficient service delivery.

Turning Point

Amarjit Dhillon

CIO