Case Study: XO Communications achieves faster troubleshooting and streamlined SLA reporting with InfoVista's Carrier Ethernet service assurance platform

How XO Communications Chose a One-Stop Carrier Ethernet Service Assurance Platform

XO Communications, one of the largest communications service providers in the United States, faced a growing operational burden delivering SLA reporting and performance intelligence across customers in more than 50 countries. Building bespoke APIs, integrating vendor‑specific data and stitching together OSS and reporting tools was time‑consuming and unsustainable, so XO turned to Infovista to provide a single, configurable Carrier Ethernet service assurance platform.

Infovista deployed a one‑stop Carrier Ethernet service assurance platform with MEF‑compliant customer reporting and individualized dashboards, creating a single API XO can query. The platform cut troubleshooting time, accelerated time‑to‑market, improved the professionalism of SLA reporting and customer intimacy, and reduced churn risk; it also delivers daily hotspot and early‑warning reports that enable capacity planning up to 90 days in advance. After a successful proof of concept, XO expanded the Infovista solution to more devices and services with potential extension to application performance monitoring.

XO Communications

John Caskey

Technical Staff