Case Study: Charter Communications prevents downtime and improves QoE with Infovista's service and experience assurance solutions

Charter Communications Prevents Downtime to Improve QoE

Charter Communications, a Connecticut-based service provider, needed to prevent downtime and improve customer Quality of Experience (QoE) by speeding troubleshooting, identifying root causes, and gaining an end-to-end view of its network and subscriber experience. To address these challenges, Charter turned to Infovista’s service and experience assurance solutions.

Infovista implemented an end-to-end assurance platform that gives Charter a holistic view of subscribers and devices, enabling faster root-cause analysis and proactive outage prevention. As a result, Charter has reduced the number of no trouble found (NTF) device returns, achieved more accurate network capacity planning, gained a clearer understanding of customer usage and location, and improved vendor management and overall QoE.

Charter Communications