Case Study: a leading global telecom provider in the USA achieves faster response times and lower costs with InfoVision’s NSA and AI transformation

a leading global telecom provider in the USA cuts operational costs by 50% with InfoVision

InfoVision partnered with a leading global telecom provider in the USA to address challenges with its legacy Assisted Applications system. The outdated technology caused persistent production issues, slow operational processes, and an inability to effectively serve Spanish-speaking customers, which hampered sales and customer retention.

InfoVision migrated the system to the North Star Architecture (NSA), integrating AI and multilingual support. This transformation resolved long-standing inefficiencies and introduced Spanish language capabilities. The solution delivered a 90% faster response time, a 70% improvement in system uptime, a 50% reduction in operational costs, and a 10% boost in sales, establishing a future-ready infrastructure for the telecom provider.