Case Study: a major New Zealand public tourism organization improves visitor insights and reporting speed with Infotools Harmoni

a major public tourism organization boosts satisfaction 28% with Infotools

The customer, one of New Zealand’s largest public tourism organizations, faced the challenge of turning its vast amount of scattered visitor data into timely, high-quality insights. With data spread across legacy platforms and manual processes consuming limited capacity, the organization struggled with inconsistent reporting and a lack of centralized access. They turned to the vendor Infotools and its Harmoni platform to streamline analysis and reporting.

Infotools implemented Harmoni as an end-to-end solution, centralizing all research data into a single, interactive workspace. This allowed the team to automate reporting, share dynamic dashboards, and empower non-technical users to explore data. The results were significant: report assembly time dropped from days to hours, and a specific insight led to a 28% rise in satisfaction scores for key activities. The solution from Infotools enabled faster, clearer, and more impactful data-driven decisions across the entire organization.