Case Study: JFK Health System achieves greater ICD-10 financial confidence with Infosys

JFK Health System - Customer Case Study

JFK Health System, a leading New Jersey healthcare provider, needed to prepare for the federal ICD-10 transition without jeopardizing financial stability. To assess the impact on reimbursements and clinical operations, it engaged Infosys Public Services and its ICD-10 financial neutrality analysis capabilities, including the Infosys iTransform Payout Simulator.

Infosys analyzed historical claims and clinical documentation to simulate ICD-9-to-ICD-10 reimbursement changes, identify high-risk codes and DRG shifts, and test multiple what-if scenarios. The work exposed financial and clinical vulnerabilities, highlighted documentation gaps, and gave JFK Health System actionable guidance to reduce claim-denial risk and support revenue-neutral contract planning, helping the organization move forward with greater confidence.

JFK Health System

Brinda Bhatt

Director Program Management Office