Case Study: NovaSom achieves faster same-day sleep apnea test results with Infosys

Infosys Transforms NovaSom's Sleep Apnea Diagnostic Platform to Deliver Faster Results for Patients

NovaSom, a leader in home sleep testing for obstructive sleep apnea, faced the challenge of expanding access to its diagnostic platform while keeping the care ecosystem efficient, secure, and cost-effective. The company worked with Infosys and its cloud-based MediTrack® platform to streamline operations and improve diagnostic efficiency for patients and providers.

Infosys upgraded and customized NovaSom’s Salesforce.com-based MediTrack® portal, adding HIPAA-compliant workflows, automated order and shipping management, third-party billing integration, and custom portals for multiple specialties. The solution cut initial processing time by 60% and reduced test result analysis from three days to less than one day, while also improving revenue through faster order execution and achieving 94.7% customer satisfaction.

NovaSom