Case Study: Managed Healthcare Service Provider achieves 30% reduction in phishing susceptibility with Infosec IQ PhishNotify

How a National Healthcare Provider Mitigates Spearphishing With Infosec IQ’s PhishNotify

Managed Healthcare Service Provider, a national healthcare organization serving clients in over 30 states with about 200 corporate and 700 clinical staff (900 learner seats), needed to protect PHI and reduce HIPAA risk by moving beyond one‑time onboarding training to year‑round awareness. After evaluating platforms, they chose Infosec and its Infosec IQ solution — including phishing simulations, HIPAA/PHI awareness modules and the PhishNotify suspicious email reporting plugin — to strengthen staff vigilance.

Infosec implemented role‑based, ongoing training campaigns, regular phishing simulations and the PhishNotify reporting tool across the organization; the program produced a 30% reduction in phishing click rates, roughly five employee phishing reports per day, faster incident response (including rapid reporting of a targeted spearphishing attack), and improved overall security awareness and HIPAA posture. Infosec’s solution also enabled customized training groups for corporate staff, clinicians and new hires to keep education relevant and effective.