Case Study: Hospital Central Services, Inc. & Affiliates (HCSC) achieves 80% reduction in phishing susceptibility with Infosec IQ

How a healthcare services provider dropped its phishing susceptibility rate by 80%

Hospital Central Services, Inc. & Affiliates (HCSC), a healthcare services provider of about 1,200 employees, faced rising phishing attacks and no prior employee security awareness program. Senior IT Director David Camardella launched the organization’s first program and chose Infosec’s platform—Infosec IQ, using capabilities like PhishSim and AwareEd—to provide automated, scalable training across multiple locations.

Infosec delivered automated simulated-phishing campaigns, just-in-time education, Active Directory sync for learner management, and customizable templates; HCSC ran several campaigns and used analytics to report progress. As a result of the Infosec solution, employee phishing susceptibility dropped from 54% to 10% within a year (with the phish rate nearly halving after each campaign), improved training compliance, and a stronger security-aware culture.

Hospital Central Services, Inc. & Affiliates (HCSC)

David Camardella

Senior IT Director