Case Study: Global Retail Industry reduces shrink and boosts profitability with Information Transport Solutions

Global Retail Industry - Customer Case Study

Global Retail Industry was struggling with shrink across its stores—losses driven by theft, spoilage, waste, and poor inventory control—while managers spent hours each week piecing together data from disconnected POS, inventory, receiving, and store operations systems. Information Transport Solutions, working from the Cisco IBSG guidance in the case study, addressed the problem of siloed and delayed shrink information that made it hard to react quickly and protect margins.

Information Transport Solutions helped the retailer move to an integrated shrink-reduction approach by consolidating data into a single warehouse, automating analysis and alerts, and presenting information through a common portal with mobile access. The result was faster, more actionable decision-making and measurable shrink reduction potential of up to 50%; the case study also cites examples of major profit gains for retailers, including improved margins and hundreds of millions in annual savings for large grocery, electronics, and apparel operations.