Case Study: Parker Hannifin achieves 10%+ improvement in on-time shipments and faster self-service reporting with Information Builders' WebFOCUS

WebFOCUS Reporting Systems Improves Customer Service Delivery Metric

Parker Hannifin’s Parflex division needed a way to pull focused, customized reports from corporate mainframe data to support its Win Strategy—centered on premier customer service, strong financial performance, and profitable growth—while minimizing reliance on IT. Existing reporting options were either too detailed or not detailed enough, and creating new reports could take days, making it difficult to measure and act on key metrics like Parts Shipped On Time (PSOT).

Information Builders’ WebFOCUS provided an integrated, self-service reporting environment that connected directly to mainframe sources, delivered browser-based drill-down reports via a Lotus Notes front end, and supported multiple output formats and scheduled distribution. The solution enabled hundreds of custom reports, cut report creation time from days to under an hour, increased user access roughly tenfold, and helped Parflexraise PSOT by more than 10%, driving measurable improvements in customer service, financial performance, and corporate adoption.

Parker Hannifin

T. J. Price

IT Manager