Case Study: Guelph General Hospital achieves number-one provincial ranking and improved patient experience with Information Builders (WebFOCUS)

WebFOCUS Helps Canadian Healthcare Provider Improve the Patient Experience

Information Builders partnered with Guelph General Hospital (a 182‑bed facility with 1,300 staff) to address fragmented clinical and administrative data that made it difficult for administrators and clinicians to get a holistic view of patient experience and hospital activity; extracting usable information from MEDITECH and other systems relied on static, hard‑to‑use reports. This lack of integrated analytics hindered monitoring of emergency volumes, patient flow, satisfaction and other performance metrics needed for provincial performance‑based funding.

Using iWay DataMigrator to consolidate data into a warehouse and WebFOCUS to deliver a user‑friendly BI portal, dashboards, guided self‑service reporting and automated distribution, the hospital created a single analytics environment accessible across departments. The solution enabled real‑time monitoring (hand hygiene, ED volumes, admissions, etc.), streamlined processes, improved clinical and administrative decision making, and helped Guelph General attain a top ranking among similarly sized hospitals in the province.

Guelph General Hospital

Doug Mitchell

Director of Decision Support