Case Study: Jack Nadel International achieves on-demand self-service reporting, improved data quality and staffing reductions with Information Builders' WebFOCUS

WebFOCUS Energizes Information Nerve Center for Promotional Products Agency

Jack Nadel International (JNI), a Los Angeles‑based marketing and promotional products agency with more than 200 employees, faced slow, paper‑based information distribution and persistent data‑quality issues from a problematic ERP interface that caused order and billing errors. The company needed faster, self‑service access to critical information for administrators, sales staff, and executives to improve responsiveness and reduce administrative overhead.

JNI integrated the WebFOCUS BI platform with its MyNadel order‑entry system and SQL Server, building role‑based dashboards and about 60 parameterized, drill‑down reports with conditional styling. The self‑service solution eliminated paper reporting, improved data consistency across billing and order systems, gave sales staff real‑time access to information, and enabled the company to cut five full‑time administrative positions—delivering strong ROI and lower ongoing costs.

Jack Nadel International

Ross Hooper

IT Director