Case Study: ClaimsPro (Canada’s leading independent insurance adjusting company) boosts efficiency and enables global expansion with Information Builders' WebFOCUS

WebFOCUS Drives Efficiency and Global Expansion at ClaimsPro

ClaimsPro, Canada’s leading independent insurance adjusting firm with over 1,000 employees and 110+ branches, was pursuing rapid international expansion but lacked easy access to timely metrics. Managers relied on IT to build custom reports, making it difficult for non‑technical users to monitor revenue, work in progress, claim counts and service quality, and to respond quickly to regional issues.

ClaimsPro implemented Information Builders’ WebFOCUS BI platform (with iWay DataMigrator, SQL Server/Analysis Services integration, and InfoAssist), a role‑based, portal‑integrated dashboard and drill‑down reporting environment backed by training and services. The solution gave managers immediate visibility into key metrics, faster problem detection and collaboration, and improved operational efficiency—positioning the company to drive revenue as it rolls the dashboard out to hundreds more users and expands internationally.

ClaimsPro

Dustin Mudryk

Manager of Application Development