Case Study: Ricoh Leasing achieves secure mobile access and improved communication with Information Builders' WebFOCUS

WebFOCUS Delivers Improved Communication, Strategy, and Security

Ricoh Leasing, established in 1976, provides equipment leasing and related financial services through a large field force. Its original data warehouse and BI tool were slow, paper-dependent and costly to use, poorly adopted by field staff, and lacked required security and audit logging—hampering marketing, communication and timely decision-making across the company.

Ricoh implemented WebFOCUS with support from TCF, K.K. Ashisuto and a DataSurfacing application to deliver a secure, web-based, easy-to-use BI platform priced for broad rollout. The new solution centralized scattered data, gave field staff immediate, audited access to customer information, reduced operating time and costs, improved communication and decision speed, and is seeing steady adoption with plans to offer self-service access to customers.

Ricoh Leasing

Takaaki Obuchi

Section Chief Information Systems Division