Case Study: Walsworth Publishing achieves faster, self-service reporting and improved customer loyalty with Information Builders' WebFOCUS

Walsworth Publishing Moves to Head-ofthe-Class Business Intelligence

Walsworth Publishing, a nearly 80-year-old yearbook and print materials company serving about 3,700 schools, needed a scalable, unified reporting platform during a major IT and ERP overhaul. The company sought dashboard-driven, self-service reporting to consolidate fragmented data sources, speed turnaround times, and give customers and staff real-time visibility into job status, proofs, deadlines and pricing.

Walsworth implemented an Information Builders WebFOCUS–based reporting portal and dashboards (internal and customer-facing), using connectors to multiple data systems and guided ad-hoc reporting templates. The solution delivered parameterized, drill-down reports updated multiple times per day, improved forecasting and finance visibility, increased customer satisfaction and loyalty, and streamlined operations—boosting access to key metrics and overall efficiency.

Walsworth Publishing

Sherri Pickman

Manager of Finance and Cost Accounting