Case Study: Spokane Teachers Credit Union achieves reporting consolidation and analytics-driven member service improvements with Information Builders' WebFOCUS

STCU Visualizes Data to Improve Member Services

Information Builders helped Spokane Teachers Credit Union (STCU), a $2.5B credit union serving 163,000 members with 644 employees, modernize analytics after STCU’s long‑time BI tool was being retired. STCU faced member attrition and an unwieldy reporting environment—about 6,000 legacy reports, limited security, and little ability to generate the targeted, timely insights needed for cross‑sell and retention.

Using WebFOCUS and related tools, STCU consolidated and parameterized reports (InfoApps) to reduce 6,000 reports to about 220, built a portal with KPIs and self‑service visualizations, and automated distribution with ReportCaster. The result: stronger data security, far fewer manual processes, proactive exception alerts for regulatory compliance, broader user adoption (600+ users), faster month‑end closes, and better-targeted member offers that support growth and reduce attrition.

Spokane Teachers Credit Union

Larissa Boydston

Reporting Analyst