Case Study: Siemens Healthineers achieves accurate parts forecasting and improved customer satisfaction with Information Builders' WebFOCUS

Siemens Improves Forecasting With WebFOCUS

Siemens Energy, the power-generation division of Siemens AG, needed more accurate forecasting for high‑value replacement parts. Sales reps struggled to predict part availability because of complex delivery schedules, long lead times and the risk that a missing spare could halt an entire plant.

Information Builders’ WebFOCUS platform (using the SAP adapter) staged ERP data, delivered interactive dashboards and proactive stoplight/email alerts, and enabled drill-through to SAP and Excel reporting. The centralized system reduced manual reporting, recovered revenue, improved on‑time delivery and billing accuracy, and increased customer satisfaction—now used by roughly 300 parts and purchasing users.

Siemens Healthineers

Steve Burke

Project Manager