Case Study: Scotiabank automates sales reporting, speeds growth and frees 70,000+ branch hours with Information Builders (iWay/WebFOCUS)

Scotiabank Invests in iWay Software Integration Technology

Scotiabank, a leading North American bank with millions of customers and global operations, faced an outdated, manual sales-reporting infrastructure that pulled data from 21 different systems and produced inconsistent results across 1,024 branches. The delays and heavy operator involvement were slowing growth initiatives and hindering cross-selling and performance tracking.

The bank implemented Information Builders’ iWay integration suite (Service Manager, DataMigrator, Business Rules Engine) with WebFOCUS to centralize data into a Sales Hub and automate business rules and reporting. Reusable interfaces and visual tooling reduced custom code and integration effort, freed more than 72,000 staff hours per year, improved reporting consistency, accelerated channel rollout, and is expected to generate roughly $250 million in additional annual sales.

Scotiabank

Mike Henry

SVP & Head, Retail Payments, Deposits & Lending