Case Study: Physicians Mutual achieves faster self-service reporting and increased productivity with Information Builders' WebFOCUS InfoAssist

Physicians Mutual Ensures End-User Productivity With WebFOCUS InfoAssist

Physicians Mutual Insurance Company (PMIC), a century-old provider of Medicare supplement, dental, supplemental health and long-term care insurance, faced slow, error-prone reporting because policy and claims data lived in multiple systems. Business teams—accounting, audit, underwriting and others—relied on IT to extract, join and reformat data for ad hoc analysis, creating delays and duplicated effort.

PMIC’s Enterprise Technology Group deployed WebFOCUS InfoAssist with subject-specific data marts and predefined reporting objects, plus ReportCaster-driven automation and dashboards, to give users a browser-based, self-service reporting environment. The change let staff create complex reports in minutes instead of days, reduced manual re-entry and dependence on IT, improved consistency and accuracy of results, and saved the equivalent of roughly 20% of one full-time position while broadening BI use across the company.

Physicians Mutual

Grant Christensen

Vice President Accounting and Taxation