Case Study: Ozburn-Hessey Logistics achieves real-time, customer-facing supply-chain visibility with Information Builders' WebFOCUS

Ozburn-Hessey Logistics Puts a New Spin on Supply-Chain Visibility

Ozburn-Hessey Logistics (OHL), a global third-party logistics provider managing transportation, warehousing, customs and e-fulfillment, needed a single, user-friendly customer portal to replace time-consuming manual reports and multiple line-of-business web applications. Customers required timely, accurate performance reporting across all OHL services, but existing processes were fragmented and cumbersome.

Information Builders implemented WebFOCUS, Portal, Active Technologies and professional services to embed a branded “Ovation” portal with single sign-on, interactive InfoApps, drag-and-drop dashboards, hourly-updated KPIs and drill-down visuals. The solution eliminated manual reporting, improved internal monitoring, supported sales efforts, helped launch new revenue-generating services, reduced costs, and is now used daily by nearly 200 customer organizations.

Ozburn-Hessey Logistics

Eric Kierstead

Vice President of Applications Development and Corporate IT Systems