Case Study: Orange County, Florida achieves real-time government efficiency and better citizen services with Information Builders' WebFOCUS

Orange County, Florida Captures High Marks From Citizens and Visitors

Information Builders, a provider of scalable data management and analytics software, helped Orange County, Florida — a large, 1.2M-resident jurisdiction — address a growing challenge: collecting, analyzing, and sharing increasing volumes of structured and unstructured data across agencies while delivering timely public information, improving government efficiency, and reducing service costs.

Using WebFOCUS, iWay and Professional Services, the county built an intranet portal, real-time dashboards and mobile/website InfoApps (including the OCFL 311 app) to consolidate multi-source data, enable self-service and predictive analytics, and streamline workflows. The result: employees get answers in minutes instead of days, faster decision-making during emergencies, lower operational costs, and improved citizen services — earning the county national recognition for its digital initiatives.

Orange County, Florida

Rafael Mena

Chief Information Officer