Case Study: New Hampshire Department of Revenue Administration achieves 50% reduction in research time and a single view of taxpayers with Information Builders

New Hampshire Boosts Productivity and Revenue Generation

The New Hampshire Department of Revenue Administration (DRA), which processes hundreds of thousands of documents and payments and collects more than $2 billion in tax revenue annually, struggled with more than 20 siloed systems that forced staff to manually gather, reconcile, and analyze taxpayer data. This fragmentation slowed collections, auditing, and call-center response, and made it difficult to get a single, reliable view of taxpayer histories for reporting and planning.

Using Information Builders’ iWay integration and data-quality tools together with the WebFOCUS BI platform (plus ReportCaster, InfoAssist and RStat), DRA built a Single View of the Taxpayer portal and role-based dashboards that consolidate and cleanse data across systems. The result: instant access to comprehensive taxpayer records, 50% less time spent researching information, faster call handling, 80% workforce adoption of the portal, better case prioritization and more efficient collections and reporting.

New Hampshire Department of Revenue Administration

Lindsey M. Stepp

Commissioner