Case Study: Addison, Texas achieves operational efficiency and public transparency with Information Builders WebFOCUS PMF

New BI System Improves Operational Performance for Active Community

Addison, Texas—a town of about 14,000 that swells to over 100,000 during the workday—faced budget reductions and growing public demand for accountability across public safety, public works, finance and dozens of concurrent projects. City leaders needed real-time visibility into financial and operational performance and a simpler way to share progress with council members and citizens.

Information Builders implemented WebFOCUS Performance Management Framework, ReportCaster and professional services to create P3: role-based dashboards, balanced scorecards and interactive reports fed from the city’s SQL Server data warehouse. The solution automated alerts and workflows, improved project and budget tracking, and produced clearer financial and operational metrics—driving a culture of accountability and collaboration, better decision-making, and increased transparency for residents, with plans to add mobile access and predictive analytics.

Addison, Texas

Hamid Khaleghipour

Information Technology Director