Case Study: Moneris Solutions delivers self-service BI to 300,000 customers and employees with Information Builders' WebFOCUS

Moneris Delivers Self-Service BI to More Than 300,000 Customers and Employees

Moneris Solutions, Canada’s leading merchant credit-card processor, needed to add value for merchants and reduce internal support costs by giving customers and employees timely, self-service access to debit, Visa and MasterCard transaction data, consolidated statements, and operational reports.

Using Information Builders’ WebFOCUS (with iWay and professional services) Moneris built Merchant Direct, a scalable web BI application that delivers daily, customizable reports and consolidated views from a multi-terabyte DB2 repository (7–10M records loaded nightly) with fast response times. The service now supports 300,000+ merchants and internal users, improving productivity, reducing call-center workload, and boosting revenue, retention and competitive advantage across the organization.

Moneris Solutions

John Morgan

Senior Manager of Information Services