Case Study: Missouri Department of Social Services achieves increased productivity and cost savings with Information Builders' WebFOCUS

Missouri DSS Standardizes on WebFOCUS

The Missouri Department of Social Services (DSS), which serves more than 1 million citizens, needed a flexible, extensible intranet reporting environment to support thousands of users across six divisions and multiple case-management systems. The challenge was to provide secure, real-time access to mainframe and warehouse data, support role-based access for supervisors and caseworkers, avoid desktop installations, and streamline information‑intensive processes.

DSS standardized on Information Builders’ WebFOCUS with iWay integration, creating a managed reporting environment and data warehouse that delivers hundreds of browser-based reports to about 5,000 users and integrates with RACF security. The solution (including ReportCaster automation) cut caseworker lookup time from dozens of screens to seconds, eliminated printing/mail workflows, reduced IT maintenance and labor costs, and improved service levels and scalability.

Missouri Department of Social Services

Steve Adams

Director, Information Services and Technology Division