Case Study: Link Market Services achieves fast, scalable reporting and improved customer service with Information Builders' WebFOCUS

Link Market Services - Customer Case Study

Link Market Services (LMS) is a leading share registry and investor-relations provider across Australia, New Zealand, South Africa and Papua New Guinea, managing millions of holder records for more than 1,000 listed securities. LMS needed to generate thousands of complex internal, client ad hoc and management reports from two live Oracle transaction databases (together holding up to 1.8 billion rows) — a volume and complexity that required fast, flexible access to live data and rapid delivery.

Information Builders delivered WebFOCUS with iWay Software and professional services, integrating with LMS’s COBOL/Java/Oracle environment and its OSCAR system to consolidate disparate data sources into a single reporting engine. The solution produces over 30,000 reports monthly (up to ~4,000 nightly), delivers PDFs/Excel/CSV and self-service web reports, enabled rapid deployments (e.g., a Telstra T3 app in one hour), and significantly improved speed, flexibility and customer satisfaction while supporting future growth.

Link Market Services

Craig Paxton

Team Leader Business Reporting