Case Study: LifeWatch achieves HIPAA 5010 compliance and automated claims processing with Information Builders' iWay Service Manager

LifeWatch Automates Healthcare Claims Processing With Integration

LifeWatch, a national provider of remote heart-monitoring and home sleep-testing services, faced a regulatory deadline to move from HIPAA EDI 4010 to the newer 5010 format for claims processing. With more than 10 different clearinghouses and unique trading-partner requirements, their in‑house translator couldn’t be updated in time, risking fines, payment delays and major cash-flow impacts.

LifeWatch implemented Information Builders’ iWay Service Manager Pro Edition Bundle with the HIPAA Accelerator (including Trading Partner Manager) and professional services to automate EDI translation, mapping and trading‑partner management. The solution eliminated most custom code, sped deployment, and dramatically reduced manual effort—processing hundreds of thousands of claims annually while achieving full HIPAA 5010 compliance and notable operational efficiencies.

LifeWatch

Daniel Eliasoff

Project Management Director