Case Study: LeanLogistics achieves advanced real-time reporting and BI-driven customer satisfaction with Information Builders' WebFOCUS

LeanLogistics Transports Customers to New Levels of BI Sophistication

LeanLogistics, a division of Brambles, provides an on‑demand transportation management system used by shippers, carriers and suppliers worldwide. Although the SaaS portal offered basic reporting, increasingly sophisticated customers and competitive pressure meant LeanLogistics needed advanced visualization, ad hoc analysis, and self‑service reporting that its legacy JReport tool could not deliver.

LeanLogistics embedded Information Builders’ WebFOCUS suite (including InfoAssist, Portal and ReportCaster), migrated legacy reports, trained developers, and integrated dashboards into the existing SaaS environment with role‑based security. Customers and internal users now access real‑time ad hoc, canned, scheduled and dashboard reports, boosting customer satisfaction, uncovering new revenue opportunities, and enabling network‑wide insights with plans to expand visualization and mobile access.

LeanLogistics

Andy Bass

Vice President of Technology