Case Study: Julius Zorn, Inc. achieves faster order delivery and halves customer complaints with Information Builders' WebFOCUS

Julius Zorn Uses BI to Identify and Fix Weak Spots in Order Processing Procedures

Julius Zorn GmbH (Juzo) is a family‑owned German manufacturer of medical compression stockings, orthotics and bandages with global operations and more than 400 employees. Facing strict quality and delivery requirements from healthcare customers, Juzo needed to improve product quality and speed up order processing to reduce delays and enhance customer service.

Juzo implemented Information Builders’ WebFOCUS and ReportCaster as an operational BI and monitoring system to collect, analyze and automatically distribute process data across departments. The solution revealed and fixed production and order‑processing bottlenecks, boosting production efficiency and inventory availability—reducing late deliveries from over 400 to 30–40 per day and cutting customer complaints by more than half while shortening time to market.

Julius Zorn, Inc.

Jürgen Schabel

Head of Information Management