Case Study: Helzberg Diamonds achieves faster, more accurate decision-making and operational efficiency with Information Builders' WebFOCUS

Jewelry Retailer Analyzes Operational Data to Boost Revenue and Anticipate Market Trends

Helzberg Diamonds, a Berkshire Hathaway subsidiary with 233 stores and about 3,000 employees, needed to modernize its business intelligence environment to handle large nightly POS data loads, ensure data quality across multiple warehouse platforms (including Netezza, Hyperion and SQL Server), and deliver timely, consistent information to store, regional and corporate managers.

Information Builders implemented WebFOCUS with Active Technologies and professional services to automate nightly data cleansing and loading, replace nearly 100 legacy reports, and deliver hundreds of tailored reports, dashboards and scorecards to ~230 stores and 30 regional managers. The solution eliminated manual Excel work, improved data consistency and timeliness, delivered measurable productivity gains and ROI, and gave Helzberg faster, more accurate insights for merchandising, promotions and competitive decision-making.

Helzberg Diamonds

Greg Backhus

Director of Data Warehousing and BI