Case Study: PostFinance (Switzerland's leading retail financial institution) achieves rapid ROI and improved client service with Information Builders' WebFOCUS

Information Builders’ Analytics Platform Delivers Rapid ROI for Leading Swiss Financial Services Company

PostFinance Ltd, Switzerland’s leading retail financial institution, faced a fragmented BI landscape: its legacy platform lacked flexibility and functionality, reporting was slow and cumbersome, and user adoption was low as many employees resorted to Excel workarounds. The bank needed a modern, secure, and scalable analytics solution to deliver timely, event-driven insights and improve customer service.

Information Builders implemented the WebFOCUS analytics platform (Portal, Active Technologies) with SAP and DB2 adapters, providing self-service dashboards, mobile access, role-based security, and easy integration. The rollout eliminated report backlogs, increased user autonomy, freed IT for strategic work, improved decision speed and customer service, and delivered a rapid ROI with a scalable plan to support 2,500 users.

PostFinance

Marcel Schlatter

Head of Finance Services