Case Study: Elavon achieves consolidated, scalable reporting and mobile predictive analytics with Information Builders' WebFOCUS

Elavon Monitors Merchant Transactions and Trends With BI

Elavon, a global payments provider that processes about six million transactions daily and serves over a million clients, struggled with roughly a dozen legacy reporting environments acquired through mergers. Multiple tools and no corporate reporting standards caused development and support complexity, severe performance problems (some month‑end reports ran six-plus hours and generated a billion I/O operations), and limited analytic and mobile capabilities for employees and merchants.

Elavon standardized on Information Builders’ WebFOCUS BI platform, building a three‑tier reporting environment—analytic dashboards, self‑service InfoAssist reports, and guided ad hoc reporting—while adding mobile BI and RStat predictive analytics and domain data marts. The result was a consolidated, scalable reporting standard that sped reporting, reduced IT overhead, enabled interactive dashboards for more than 600,000 merchants, supported mobile access for sales and managers, and delivered improved analytics for marketing, sales, and operational decision‑making.

Elavon

Magesh Rajendran

Vice President of Global Information Delivery