Case Study: Diakonessenhuis Hospital achieves real-time operational insights and improved patient transparency with Information Builders WebFOCUS

Diakonessenhuis Makes Healthy Decisions With BI

Diakonessenhuis, a top-10 Dutch hospital with about 2,600 staff across Utrecht, Zeist and Doorn, faced growing demands for timely, detailed information from regulators, insurers, clinicians and patients. Previously, reports were produced centrally once a month, forcing slow, intuition-based decisions; the hospital needed secure, user‑friendly access to both high-level and patient‑level data and the ability to create and analyze complex reports on demand.

The hospital implemented Information Builders’ WebFOCUS (with Pro Server, Visual Discovery and Comprehensive User Services) and iWay DataMigrator to consolidate CS‑ECIS and other systems into a daily‑refreshed reporting portal and dashboards. After a rapid proof‑of‑concept in the OR, clinicians gained self‑service reporting with minimal training, managers got real‑time operational views, patients see waiting‑list info, and administrative efficiency improved as support time was redeployed and the solution was rolled out to additional departments.

Diakonessenhuis Hospital

Jeroen Lambriks

Division Manager Acute and Intensive Care Unit