Case Study: CSG Systems achieves better insights and drives new revenue with Information Builders' WebFOCUS

CSG Systems Delivers Better Insights Using WebFOCUS

Information Builders partnered with CSG Systems International, a leading provider of customer care and billing solutions, to address a core challenge: enabling clients to unlock the value of large, complex data stores through a flexible, sophisticated reporting environment that frontline employees and decision-makers could use to improve the customer experience.

Using WebFOCUS, WebFOCUS Portal and InfoApps, CSG modernized its Vantage BI platform to deliver real‑time, transactional data via interactive reports, dashboards and scorecards as a subscription service. The solution gives 5,000+ users access to 75 TB of consolidated data, helping clients prevent outages, measure campaign and retention impacts, reconcile payments, boost operational efficiency and monetize BI — driving improved customer service and new revenue for CSG.

CSG Systems

Jim Williams

Senior Product Manager