Case Study: CBIZ achieves unified, accurate data and automated integrations with Information Builders' iWay BPA Suite

CBIZ Navigates Diverse Application Landscape With iWay BPA Suite

CBIZ, a U.S. professional services firm offering outsourced accounting, benefits, insurance, retirement plans and related services, struggled to maintain a uniform, high‑quality data store across many best‑of‑breed HR, CRM, payroll and scheduling applications. With a small distributed IT team and hundreds of point‑to‑point interfaces, the company faced manual data entry, auditing burdens and inconsistent master data across systems.

CBIZ deployed iWay’s Business Process Automation suite (including iWay Service Manager and SQL Server adapter) to power a centralized Navigator “source‑of‑truth” hub. iWay listeners automate transforming, validating and distributing updates to all dependent systems, replacing hundreds of custom interfaces and hand‑coded DTS routines. The result: stronger data integrity, automated auditing and recovery, faster batch jobs (previously multi‑day tasks now run in minutes), 1.5–2.5 million transactions per month, reduced maintenance and significant time savings for data‑entry personnel.

CBIZ

George Dufour

Senior vice president and chief technical officer