Case Study: Basler Versicherungen achieves rapid, company-wide insights and improved broker performance with Information Builders' WebFOCUS

Basler Versicherungen Expands Its Use of WebFOCUS

Basler Versicherungen, a Swiss subsidiary of the Baloise Group and one of the country’s leading insurers with about 3,500 employees, faced slow, manual information processes that hampered sales and service. Managers lacked visibility into the performance of more than 650 brokers (who drive over 30% of revenue), employees had no consolidated 360° view of customers, and staff spent hours consolidating data from seven-plus backend systems into Excel.

Basler expanded its use of Information Builders’ WebFOCUS platform and related tools (Developer Studio, Maintain, InfoAssist, and iWay adapters), building some 80 reporting and analysis applications—including a broker cockpit, customer‑360 reports, renewal tools, and a company‑wide time & attendance system integrated with Oracle and SAP BW. As a result, key information is available in minutes, new reports roll out faster, broker performance and customer service have improved, cross‑selling opportunities are identified more quickly, and IT and operational productivity have increased.

Basler Versicherungen

Markus Jaegle

IT specialists