Case Study: Avatar Solutions achieves improved patient satisfaction and increased federal reimbursements with Information Builders' WebFOCUS and iWay

Avatar Satisfies Patients, Improves Federal Reimbursements With WebFOCUS and iWay

Avatar Solutions, a research and analytics firm serving more than 600 hospitals and 13,000 providers, needed to streamline reporting, strengthen analytics, and improve data quality so clients could rely on accurate performance data for quality improvement and to meet evolving regulatory and reimbursement requirements. Rapid growth and labor-intensive manual processes left Avatar struggling to keep pace with CAHPS reporting, Medicare/Medicaid metrics, and customer onboarding.

Information Builders implemented the ImprovingCare platform using WebFOCUS and the iWay suite to automate ETL and data-quality processes, establish data governance, and deliver role-based interactive dashboards and real-time reporting. The result: cleaner, consistent data and eliminated manual tasks, lower IT labor costs, faster client onboarding, higher customer satisfaction, and improved ability for clients to meet quality standards and boost federal reimbursements.

Avatar Solutions

Kevin Cichon

Product Manager