Case Study: Altice Labs achieves improved analytics and service quality with Information Builders' WebFOCUS

Altice Labs Improves Customer Experience With Embedded Analytics

Altice Labs, a 65-year-old technology partner to telecommunications providers, needed to expand the analytics and data-visualization capabilities of its Altaia performance management platform without adding a complex new technology layer. Altaia already processed hundreds of millions of network events to help operators monitor service quality, but customers wanted easier, more flexible reporting and BI to support proactive network management.

Altice embedded Information Builders’ WebFOCUS (Reporting Server, BI Portal and InfoAssist+) into Altaia, enabling dashboards, visual discovery and mobile-ready reports that integrate seamlessly with existing workflows. The integration improved Altaia’s usability and market image, gave operators flexible tools for deeper analysis and performance cockpits, and helped Altice Labs compete more effectively while improving customers’ quality of service.

Altice Labs

Pedro Salvado

Director of Operation Support Systems