Case Study: Air Canada achieves fast, low-cost self-service corporate travel reporting and improved customer satisfaction with Information Builders' WebFOCUS

Air Canada Soars With Web-Based Flight-Tracking Application

Air Canada, Canada’s largest airline, needed a simple, secure self-service reporting portal so corporate and consumer customers could book, manage travel and track expenses through its Corporate Pass program. The IT team sought a solution that could deliver timely, easy-to-use analytics without heavy development or infrastructure changes.

Using Information Builders’ WebFOCUS and Active Reports, two developers built an interactive, offline-capable reporting application in a few weeks for about $25,000 by leveraging existing security and databases. The portal delivered fast, portable analytics, drove sales, improved customer satisfaction and cost savings for clients like TELUS, and generated a strong ROI while strengthening corporate relationships and industry recognition.

Air Canada

Chantal Berthiaume

Director of Network Optimization,