Case Study: Charlotte-Mecklenburg Police Department achieves real-time predictive policing and lower operating costs with Information Builders

Agency that provides police services for Charlotte and the unincorporated areas of Mecklenburg County in North Carolina

The Charlotte-Mecklenburg Police Department (CMPD) serves Charlotte and surrounding Mecklenburg County and faced an inefficient, manual process for analyzing crime: staff had to sift through 13 disparate data sources and build reports by hand, delaying insights and limiting officers’ access to timely information in the field. The department wanted a faster, more actionable way to spot trends, forecast crime, and allocate resources.

CMPD implemented Information Builders’ Law Enforcement Analytics—using WebFOCUS with RStat, iWay DataMigrator, and an operational data store—to deliver role-specific dashboards and predictive models directly to patrol vehicles. The solution gave officers real-time intelligence, freed analysts from manual reporting, enabled targeted deployments (leading to on-the-spot arrests), and helped reduce crime and operating costs while improving officer and community safety.

Charlotte-Mecklenburg Police Department

Rodney Monroe

Chief of Police